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TERMS & CONDITIONS

Service Terms and Conditions

Cancellation Policy.
 

Full Prepayment will be taken at the time of bookings to deter no shows.

In the event you need to cancel your appointment, we respectfully request at least 24hrs notice for your appointment and 72hrs for packages/groups.

 

Any cancellation or no show made less than this could result in a cancellation fee of the full payment amount.
 

Bookings that are amended or cancelled online in advance to your appointment may result in a 50% payment charge.

While I understand that life can sometimes get in the way and appointments need moved and rescheduled, if running late etc please give as much notice as possible so i can amend these without charge.

 

Membership Policy

Memberships can  but can be cancelled at any point. Rewards and other benefits will remain active for the remaining duration of your membership (3 months from sale date).
 

Queries

For any queries or questions, please have your order number ready (available from your order confirmation email). If you do not have this, we will require your full name, email address and order date to investigate further.


Gift Cards

Our e-Gift Cards are not processed automatically and we cannot guarantee how long it will take for them to arrive in your inbox. If you are having trouble locating your e-gift card please remember to check your junk folder. If you have any further issues with this please feel free to contact me at dimples.massageandbeauty@outlook.com, I am more than happy to help. 

 

If you wish to purchase a physical gift card rather an e-gift card please be aware that this is not an automated service and me to manually process each gift card.

 

Gift Cards are processed Sunday and Monday 9:00 AM to 5:30 PM.

Order Confirmation

Upon making a transaction, you will receive a receipt of your purchase via email.

If we are unable to fulfil your order following this acknowledgement (i.e. out of stock), we will contact you by email or telephone advising you of this.

 

Deliveries

Deliveries can be made within the UK. I will deliver the merchandise in accordance with the delivery option selected by you.

 

Whenever referred to, working days exclude Saturday, Sunday and Bank Holidays. Any delivery timescales are indicative only based on Royal Mail's guidelines.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within the general terms and conditions. 

You are able to correct errors on your order up to the point at which you click on 'confirm order' on the final page of our ordering process. If you do discover any errors, please contact us as soon as possible.

 

Returns must be made within 14 days for unwanted goods and 30 days for faulty/damaged good for a full refund, without citing the reason for the return. The item must be returned unopened, unused and in good condition. If the item was incorrect or faulty, we will refund your shipping/return costs too. 

We do not refund gift cards.

 

Offers and Discount Codes

All discount codes must be entered at checkout to receive the offer. Please ensure the discount has been applied before completing your order.

Discount codes cannot be used in conjunction with other discount codes/offers. We reserve the right to refuse a service if more than one discount has been used.

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